Last updated: August 5, 2026
Ingols Import & Export Inc. (“Ingols,” “we,” “us,” or “our”) provides trade facilitation, logistics, sourcing, and invoice payment services. Because we do not sell physical retail goods directly through this website, this policy covers payments made through our “Pay Online” invoice payment feature rather than product returns.
Invoice Payments
Payments made through our website are for invoices issued to you directly by Ingols for services already agreed upon, such as logistics, sourcing, compliance, or distribution services. Please confirm the invoice amount and details with your Ingols representative before submitting payment.
Requesting a Refund
If you believe a payment was made in error, made in the wrong amount, or relates to services that were not delivered, please contact us as soon as possible so we can review your request. Approved refunds will be issued back to the original payment method.
Processing Time
Approved refunds are typically processed within 5 to 10 business days, though the time it takes for funds to appear in your account can vary depending on your bank or payment provider.
Service Cancellations
If you need to cancel or change a service related to an invoice you have already paid, please contact us right away. Refund eligibility for cancellations will depend on the work already completed or committed on your behalf.
Contact Us
For any questions about a payment or to request a refund, please contact us at info@inglenuk.com or by mail at 88 West Pender St, Unit 2069, Vancouver, BC V6B 6N6, Canada.